Knowledge base

Important information

Below you will find our knowledge-base on livestock questions.

Finding out the already installed version of Clickker. Via https://www.clickker.nl/release-notes/ you can see whether you have the latest build
System requirements and preparation information for an installation of CAS
Access via RDP or Teamviewer. Permissions on the server. Exact licence requirements. General requirements. Preparation within the IIS.
The Exact SDK Globe Next client vs the Exact Connectivity Client. We only support the Exact Connectivity Client.
IP number for possible whitelisting!
Something went wrong while synchronising absences / The user named ????? was not found within Officient
At System.Linq.Enumerable.Last... at Clickker.Core.Repositories.EntityService.SDKConnectorRepository. Known issue when switching to Exact Globe+.
BadRequestException: Bad Request Exception response: { statusCode: 504, message: [AxiosError: Request failed with status code 504] {
{ "Message": "Error create SDK connection. Server name : ????? , Database : ????, Message : 1004 - Connection Failed"}
Unfortunately, the Exact Online API imposes restrictions on the number of calls that can be made.
Various causes and solutions for the error message "Failed to login to Globe".
If you are updating Exact then it is advisable to temporarily stop Clickker to avoid problems.
What does the error message: Invalid licence key mean when I want to create or update data in Exact Globe using Clickker?
Before submitting a support question to Sense Cloud, you must provide us with the correct information to properly answer a question.
Access via RDP or Teamviewer. Permissions on the server. Exact licence requirements. General requirements. Preparation within the IIS.
Your One Exact Identity account is configured for multiple users. This type of account is not supported by API Connections. Create a separate One Exact Identity account for each user.
When moving Clickker to a new server, the following is extremely important! Disable Clickker on the old server or virtual server and request new API key.
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