Knowledge base

Important information

Below you will find our knowledge-base on livestock questions.

System requirements and preparation information for an installation of CAS
The Exact SDK Globe Next client vs the Exact Connectivity Client. We only support the Exact Connectivity Client.
IP number for possible whitelisting!
Something went wrong while synchronising absences / The user named ????? was not found within Officient
At System.Linq.Enumerable.Last... At Clickker.Core.Repositories.EntitityService.SDKConnectorRepository.Last... Known issue when switching to Exact Globe+
BadRequestException: Bad Request Exception response: { statusCode: 504, message: [AxiosError: Request failed with status code 504] {
Unfortunately, the Exact Online API imposes restrictions on the number of calls that can be made.
Various causes and solutions for the error message "Failed to login to Globe".
If you are updating Exact then it is advisable to temporarily stop Clickker to avoid problems.
What does the error message: Invalid licence key mean when I want to create or update data in Exact Globe using Clickker?
Before submitting a support question to Sense Cloud, you must provide us with the correct information to properly answer a question.
Access via RDP or Teamviewer. Permissions on the server. Exact licence requirements. General requirements. Preparation within the IIS.
Access via RDP or Teamviewer. Permissions on the server. Exact licence requirements. General requirements. Preparation within the IIS.
Your One Exact Identity account is configured for multiple users. This type of account is not supported by API Connections. Create a separate One Exact Identity account for each user.
When moving Clickker to a new server, the following is extremely important! Disable Clickker on the old server or virtual server and request new API key.
Within Clickker, permissions can be assigned per item for: read, create and update.
Exact Online API status. If there is a fault with Exact Online and important for Clickker the API of Exact Online you will find it here.
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