1004 Connection error / SDK

If you encounter the message below in Clickker, an endpoint that operates via the Exact SDK has crashed.

Check whether multiple applications are using the Exact SDK or whether several Clickker processes are running simultaneously that utilise the Exact SDK. This will undoubtedly cause problems, and we do not recommend running other applications alongside Clickker that use the SDK on the same server!

GET endpoints generally work not With the Exact SDK, as with most POST endpoints, unless ‘SDK’ or ‘LARGE’ is included in the endpoint name. PUT commands are, in many cases, Exact SDK endpoints.

{ “Message”: ”Error create SDK connection. Server name : ?????? , Database : ????, Message : 1004 - Connection Failed”}

We recommend completing the following steps to resolve this issue within the Internet Information Service (IIS):

  • Recycle Clickker's application pool within the IIS. Under application groups/application pool, right-click Clickker's and choose the 2nd choice Recycle... - Next - Finish
  • Restart Clickker's website. Look under Sites on Clickker's website with the right mouse button - Manage website - Restart
  • Should it still fail after this, you could perform another IISRESET as administrator
  • To re-register the Exact SDK, run the following command on the server via the Exact Globe client: C:\Program Files(X86)\Exact Software (or Exact Globe+)\BIN\WUPDATE.EXE /RO:1

en_GBEnglish (UK)
nl_NLNederlands fr_FRFrançais de_DEDeutsch es_ESEspañol pl_PLPolski en_GBEnglish (UK)