Pay attention! The following is the situation on the PC/server where Clickker is installed, which also has an installation of Exact Globe workstation running. The following needs to be checked and resolved in this case.

• MAC address has changed of PC/server. Due to, among other things, a reboot, a new MAC address may be dynamically assigned to the PC/server on which Clickker is running. You can observe this when logging into Exact Globe on the server where Clickker is running and navigate to System – HR Security – Workstations. If you see a button labeled “Add Services,” it indicates the change in MAC address.

• Solution: Right-click on the shortcut of Exact Globe on that PC/server and select “Run as administrator.” Then, go to the menu path System – HR & Security – Workstations, and click on the “Add Services” button. The button will then change to “Remove Services,” and if there was nothing displayed on the screen, it will remain empty.
  

• The Exact Globe workstation installation on the machine where Clickker is running cannot be started due to damage to the user profile. In most cases you will see a fatal error message or a runtime error and Exact Globe will not be started. Solution: Delete any random DLL file in the BIN directory of this Exact client, and then execute the wupdate.exe file located in the same directory. By doing so, the Exact client will be updated again, and the Windows registry will also be updated.
• An update of Exact has recently been implemented. Solution: The Exact workstation installation must be started once after the update so that the client itself is also updated.

• Exact Entity service is niet gestart op de machine waar Clickker op draait Oplossing: You can start the service named “Exact Entity Service” by following these steps: Press the Windows key on your keyboard or click on the Start button, Type “services.msc” in the search bar and press Enter or click on the “Run” option, The Services window will open, Scroll down or use the search function to locate the “Exact Entity Service” in the list of services, Right-click on “Exact Entity Service” and select “Start” from the context menu. The service will start running. Please note that administrative privileges may be required to start or stop services on your machine. This could be a result of a reboot of the PC/server.

In the example below, the Exact Entity Service is not started because the Status field is not filled.

• There is no SQL user with the name “Baco” on the database server. This concerns an Exact system user who is required for custom connections. This can be recreated as an SQL user (not a domain user) where the password may not expire. User: Baco and password: JustDoIt!
• User rights in administration/application pool IIS The user linked to the Application Pool/Application group used by the Clickker website in IIS (Internet Information Services) no longer has any rights with the same user name in Exact Globe.
• SQL staat niet op authenticatie Mixed Mode De authenticatie van SQL Server voor toegang tot Exact voor Clickker dient ingesteld te zijn op Mixed Mode (SQL en windows authenticatie). Dit kan in de SQL Management Studio aangepast worden door met de rechter muisknop op de naam van de server te klikken en kiezen voor properties. Bij het gedeelte Security kiest us dan voor SQL Server en Windows authenticatie. Hiervoor dient tijdelijk iedereen uit Exact uit te loggen en/of andere applicaties die gebruik maken van SQL Server.