Knowledge base

Important information

Below you will find our knowledge-base on livestock questions.

Exact online: Error message: "Your One Exact Identity account is configured for multiple users."

Your One Exact Identity account is configured for multiple users. This type of account is not supported by API Connections. Create a separate One Exact Identity account for each user.

Clickker transfer to new server

When moving Clickker to a new server, the following is extremely important! Disable Clickker on the old server or virtual server and request new API key.

System requirements and preparation for installing Clickker Exact Globe API

Access via RDP or Teamviewer. Permissions on the server. Exact licence requirements. General requirements. Preparation within the IIS.

Procedure permissions within Clickker

Within Clickker, permissions can be assigned per item for: read, create and update.

Status Exact Online API

Exact Online API status. If there is a fault with Exact Online and important for Clickker the API of Exact Online you will find it here.

Permissions/restrictions in Exact Globe do not always give desired result via Clickker

Rights of a user or restrictions set for master data do not always have the desired effect on the results Clickker (Exact SDK/Entity) gives.

UPDATE: Error message: The object reference is not set to an instance of an object.

'ExceptionMessage': 'The type initialisation function for has raised an exception.', Stacktrace / Object reference is not set on an instance of an object.

Relationships - Free Fields Exact Globe vs. Clickker

Relationships and free fields and how they match in terms of naming with Exact and the database.

Article - Free Fields Exact Globe vs. Clickker

Items and free fields and how they match in terms of naming with Exact and the database.

Clickker registration for Exact Online

How do I create a Clickker registration to link with Exact Online?

How do I link Clickker's user to Clickker's website?

Link Clickker user in Exact with Clickker's website. Procedure.

Add new administration for Clickker (Exact Globe)

If you also want to link another administration, you need to perform a number of actions to enable this.

Clickker reconnects to Exact Online

If a problem occurs due to an update of Exact Online or failure/maintenance on the Exact Online API, it may be necessary to restore the connection to Exact Online.

Is the E-SDK Exact Globe Next Client also supported instead of E-Connectivity Client?

The Exact SDK Globe Next client vs the Exact Connectivity Client. We only support the Exact Connectivity Client.

Exact Online restrictions bookings and API calls

Unfortunately, the Exact Online API imposes restrictions on the number of calls that can be made.

Error message: Failed to login to Globe

Various causes and solutions for the error message "Failed to login to Globe".

What do you need to consider when updating Exact Globe with regard to Clickker?

If you are updating Exact then it is advisable to temporarily stop Clickker to avoid problems.