Status Clickker - Exact Online

Exact System Status - Incident History

• Exact Online - Performance issues Exact Online (NL) 22 April 2025
  Apr 22, 16:40 CESTMonitoring - A fix has been implemented and we are monitoring the results.Apr 22, 13:03 CESTInvestigating - You may experience performance issues via different menupaths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
• Exact Online Payroll - HOP premium calculation not calculated under 18 and with a wrong employer base. 22 April 2025
  Apr 22, 16:34 CESTIdentified - In employment conditions group NL-3301 - CAO Horeca and Related Business the components 3301-023 HOP premium employer and 3301-022 HOP premium are not calculated for employees under 18. The 3301-023 HOP premium employer also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.
• Exact Multivers - Mac users who have migrated to the AVD environment cannot see local folders (NL) 22 April 2025
  Apr 22, 15:46 CESTInvestigating - You may experience that you are unable to see your local folders on your Mac computer in Multivers Online after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
• Exact Multivers - Slowness in the system for migrated AVD users (NL) 22 April 2025
  Apr 22, 15:43 CESTInvestigating - You may experience slowness in Exact Multivers after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
• Exact Multivers - Document directories changed (NL) 22 April 2025
  Apr 22, 15:42 CESTInvestigating - You may experience that you are not able to access your attachments linked to your invoices in Multivers Online. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
• Exact Online - Delay processing uploaded scans (NL/BE) 22 April 2025
  Apr 22, 14:48 CESTResolved - This issue has been resolved.Apr 22, 08:24 CESTMonitoring - The backlog has been processed and therefore there are no more delays in your scans. We will continue to monitor the situation.Apr 16, 16:21 CESTUpdate - You might still experience your scans not being processed with a delay. Please know this [...]
• Exact HR & SalaryGemak - Error message 'Period data - Gross Net' and 'Period data - Formula' (NL) 22 April 2025
  Apr 22, 11:02 CESTResolved - This issue has been resolved.Apr 17, 14:52 CESTUpdate - We are continuing to investigate this issue.Apr 17, 14:45 CESTInvestigating - If you want to print the 'Period Data - Gross Net' and 'Period Data - Formula' via [Tasks > Period Data] you may get the error message 'Data retrieval failed for the subreport, [...]