In case of faults with Clickker, we will resolve them ASAP and inform you of any actions you need to take if necessary. You can report a fault via: helpdesk@clickker.nl
If you have a link to Exact Online, we recommend looking at Exact's own status page to see if there are any issues with the Exact API: status.exact.com
Sometimes maintenance takes place or a problem related to REST API is specifically mentioned. We depend on Exact for this.
If there is or was an outage at Exact, it may sometimes be necessary to reconnect to Exact Online. In that case, you will receive an email from us if this is necessary: Procedure for reconnecting to Exact Online
Below are the contents of status.exact.com to (If mention is made of API then this affects Clickker:
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Exact Online – Not able to convert from an Exact Product to Exact Online (BE/NL)
Source: Published on 2025-05-08
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Exact Reeleezee – Cashr remittances not transferred to Exact Online (NL)
Source: Published on 2025-05-08
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Exact Reeleezee - Incorrect balances transferred during Reeleezee to Exact Online conversion (NL)
Source: Published on 2025-05-07
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Exact AccountingGemak - Bank payment files are not generated and downloaded (NL)
Source: Published on 2025-05-07
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Exact Online Premium - Flex extension header fields not visible in Sales and Purchase orders (Global)
Source: Published on 2025-05-07
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Exact Online - Delay in Webhook messages (NL and Premium)
Source: Published on 2025-05-07
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Exact Online Premium - Not able to create VAT returns (BE Premium)
Source: Published on 2025-05-06