In case of faults with Clickker, we will resolve them ASAP and inform you of any actions you need to take if necessary. You can report a fault via: helpdesk@clickker.nl
If you have a link to Exact Online, we recommend looking at Exact's own status page to see if there are any issues with the Exact API: status.exact.com
Sometimes maintenance takes place or a problem related to REST API is specifically mentioned. We depend on Exact for this.
If there is or was an outage at Exact, it may sometimes be necessary to reconnect to Exact Online. In that case, you will receive an email from us if this is necessary: Procedure for reconnecting to Exact Online
Below are the contents of status.exact.com to (If mention is made of API then this affects Clickker:
- Exact Online Premium - Not able to delete rejected EC Sales list (NL)
- Exact Online Payroll - Shift allowance in M&T CLAs is too low in the pensionbase when there is a PTF (NL)
- Exact Online Payroll - ANW gap ruling does not lower the taxable income in Bouwmaterialen (NL)
- Exact Online Payroll - Pensionbase too high when paid parental leave is calculated in Construction & Infra - construction (NL)
- Exact Online - Delay in import for Codabox bank statements BNP (BE)
- Exact API - Not possible to retrieve data using sync/manufacturing/BillingOfMaterialVersions (NL)
- Exact Online Premium - Performance issues Exact Online Premium (NL)
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