{"id":10414,"date":"2025-01-02T16:10:43","date_gmt":"2025-01-02T14:10:43","guid":{"rendered":"https:\/\/www.clickker.nl\/?post_type=knowledge_base&#038;p=10414"},"modified":"2025-12-01T12:12:10","modified_gmt":"2025-12-01T10:12:10","slug":"clickker-reconnect-to-exact-online","status":"publish","type":"knowledge_base","link":"https:\/\/www.clickker.nl\/en\/knowledge_base\/clickker-reconnect-to-exact-online\/","title":{"rendered":"Clickker reconnects to Exact Online"},"content":{"rendered":"<p class=\"has-text-align-left wp-block-paragraph\">Go to <strong>https:\/\/cloud.clickker.nl<\/strong> and login to the screen below with your Clickker login details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"377\" height=\"369\" src=\"https:\/\/www.clickker.nl\/wp-content\/uploads\/2024\/01\/image-2.png\" alt=\"\" class=\"wp-image-10421\"><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"637\" height=\"288\" src=\"https:\/\/www.clickker.nl\/wp-content\/uploads\/2024\/01\/image-4.png\" alt=\"\" class=\"wp-image-10427\"><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the left-hand side, click on \"<strong>Applications<\/strong>\" and then on \"<strong>Overview<\/strong>\" which appears below<\/li>\n\n\n\n<li>Click on the relevant link for Exact Online<\/li>\n\n\n\n<li>Through the button \"<strong>Configuration<\/strong>\" you get to see that there is no longer a connection<\/li>\n\n\n\n<li>Here you then click on the button \"<strong>Connect<\/strong>\" to reconnect. Use your login to Exact Online. (Should you still see the status \"Connected\" and have received an e-mail from us stating that the connection has been lost, you can contact us to force us to reconnect).<\/li>\n\n\n\n<li>Note that the link is now also set to \"Active\" with the checkmark<\/li>\n\n\n\n<li>After this, you can choose \"Save all changes\"<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><em><strong>Since April 2024, you will automatically receive an email if it appears that the connection with Exact Online is broken which can happen after maintenance or a failure of Exact Online's API.<\/strong><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>If a problem occurs due to an update of Exact Online or failure\/maintenance on the Exact Online API, it may be necessary to restore the connection to Exact Online.<\/p>","protected":false},"featured_media":13320,"template":"","categories":[118,151],"class_list":["post-10414","knowledge_base","type-knowledge_base","status-publish","has-post-thumbnail","hentry","category-helpdesk","category-knowledge_base"],"_links":{"self":[{"href":"https:\/\/www.clickker.nl\/en\/wp-json\/wp\/v2\/knowledge_base\/10414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clickker.nl\/en\/wp-json\/wp\/v2\/knowledge_base"}],"about":[{"href":"https:\/\/www.clickker.nl\/en\/wp-json\/wp\/v2\/types\/knowledge_base"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.clickker.nl\/en\/wp-json\/wp\/v2\/media\/13320"}],"wp:attachment":[{"href":"https:\/\/www.clickker.nl\/en\/wp-json\/wp\/v2\/media?parent=10414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clickker.nl\/en\/wp-json\/wp\/v2\/categories?post=10414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}